Your privacy matters to us. This Privacy Policy explains what personal data phdream.com collects, why we collect it, how we use it, and the rights you have over your information under Philippine law.
phdream.com is committed to protecting the privacy and personal data of every user who accesses or registers on our platform. This Privacy Policy sets out in clear, plain terms how phdream.com collects, processes, stores, shares, and protects your personal information when you use our website and gaming services.
We understand that Filipino players value their privacy. Whether you are logging in from Metro Manila, Cebu, Davao, or anywhere else in the Philippines, the same data protection standards apply to your account and your information. We do not sell your personal data to third parties, and we do not use it for purposes beyond those described in this Policy.
This Privacy Policy applies to all personal data collected through the phdream.com website, mobile-optimised platform, customer support channels, and any other service operated under the phdream.com brand. It should be read together with our Terms & Conditions and our Responsible Gaming Policy.
For the purposes of the Data Privacy Act of 2012 and applicable data protection legislation, phdream.com is the data controller responsible for your personal data collected through the Platform.
If you have any questions about how phdream.com handles your personal data, or if you wish to exercise any of your data subject rights described in Section 11 of this Policy, you may contact our Data Protection Officer using the contact details provided in Section 15.
phdream.com collects the following categories of personal data, depending on how you interact with the Platform:
phdream.com collects personal data through the following means:
phdream.com uses your personal data for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, and securing your phdream.com account; verifying your identity and age (21+). |
| Service Delivery | Providing access to games, processing deposits and withdrawals, and delivering customer support. |
| Regulatory Compliance | Meeting KYC, AML, and PAGCOR regulatory obligations; reporting to authorities as required by Philippine law. |
| Responsible Gaming | Monitoring gaming activity to identify potential problem gambling behaviour; administering self-exclusion and deposit limit tools. |
| Fraud Prevention | Detecting and preventing fraudulent activity, money laundering, and unauthorised account access. |
| Platform Improvement | Analysing usage patterns to improve the Platform's performance, design, and game offering. |
| Marketing | Sending promotional offers and updates where you have consented to receive them. You may opt out at any time. |
| Legal Claims | Establishing, exercising, or defending legal claims and rights in connection with the Platform. |
Under the Data Privacy Act of 2012, phdream.com processes your personal data on the following legal bases:
phdream.com does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:
All third parties with whom phdream.com shares personal data are required to handle that data in accordance with applicable data protection laws and are prohibited from using it for any purpose other than the specific purpose for which it was shared.
phdream.com uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit a website. The following types of cookies are used on the Platform:
These cookies are essential for the Platform to function. They enable core features such as account login sessions, security tokens, and load balancing. The Platform cannot function properly without them and they cannot be disabled.
Examples:
These cookies collect anonymised information about how users interact with the Platform — which pages are visited most, how long sessions last, and where errors occur. This data helps phdream.com improve the user experience.
Examples:
These cookies remember your preferences, such as your preferred language, display settings, and responsible gaming tool configurations, so you do not have to re-enter them on each visit.
Examples:
Where you have consented, these cookies track your activity on the Platform to enable phdream.com to deliver relevant promotional content. You may withdraw consent for marketing cookies at any time through your account settings.
phdream.com retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | PAGCOR regulatory requirement |
| KYC / identity documents | Duration of account + 5 years after closure | Anti-Money Laundering Act (AMLA) |
| Financial transaction records | Duration of account + 5 years after closure | AMLA and tax regulations |
| Gaming activity logs | Duration of account + 2 years after closure | Regulatory audit requirements |
| Customer support records | 3 years from date of interaction | Legitimate interests / legal claims |
| Marketing consent records | Until consent is withdrawn + 1 year | Consent / legal obligation |
| Technical / device logs | 13 months from collection | Security and fraud prevention |
Upon expiry of the applicable retention period, phdream.com will securely delete or anonymise your personal data in accordance with our internal data disposal procedures.
phdream.com implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
While phdream.com takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect unauthorised access to your account.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by phdream.com. You may exercise these rights by contacting our Data Protection Officer using the details in Section 15.
Request a copy of the personal data phdream.com holds about you and information about how it is being processed.
Request correction of inaccurate or incomplete personal data held in your phdream.com account.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
Request that phdream.com restricts the processing of your data in certain circumstances, such as while a rectification request is being assessed.
Receive a copy of your personal data in a structured, commonly used, machine-readable format where technically feasible.
Withdraw consent for marketing communications or other consent-based processing at any time, without affecting prior lawful processing.
Lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.
phdream.com will respond to all data subject rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, with notice provided to you. We may need to verify your identity before processing a request.
phdream.com employs age verification controls at the point of registration and during KYC verification to prevent underage access. If phdream.com becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately suspended, all balances will be handled in accordance with our Terms & Conditions, and the personal data will be deleted as soon as practicable.
If you are a parent or guardian and believe that a minor has registered on the Platform, please contact us immediately using the details in Section 15.
phdream.com primarily processes and stores personal data within the Philippines. In certain circumstances, personal data may be transferred to and processed in countries outside the Philippines — for example, where we use cloud infrastructure providers or game content partners whose servers are located abroad.
Where such transfers occur, phdream.com ensures that appropriate safeguards are in place to protect your personal data, including contractual clauses that require the recipient to apply data protection standards equivalent to those required under the Data Privacy Act of 2012. We do not transfer personal data to jurisdictions that do not provide an adequate level of data protection without implementing such safeguards.
phdream.com reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will post the updated Policy on the Platform and update the "Last Updated" date at the top of this page.
Where changes are significant, phdream.com will provide additional notice to registered users via their registered email address or through an in-platform notification. Your continued use of the Platform following the effective date of any updated Privacy Policy constitutes your acknowledgement of the changes.
We encourage you to review this Privacy Policy periodically to stay informed about how phdream.com protects your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way phdream.com handles your personal data, please contact our Data Protection Officer:
You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe that phdream.com has not handled your personal data in accordance with the Data Privacy Act of 2012.
Six core principles that guide every data decision we make at phdream.com — because Filipino players deserve a platform they can trust.
Every connection between your device and phdream.com is secured with TLS encryption. Your login credentials, payment details, and personal information travel over an encrypted channel at all times.
Identity verification on phdream.com is not just a formality — it is a genuine safeguard. KYC protects you from identity theft and ensures that only the real account holder can access funds.
phdream.com processes all personal data in accordance with Republic Act No. 10173. Our Data Protection Officer oversees compliance and handles all data subject rights requests promptly.
phdream.com does not sell, rent, or trade your personal data to third-party marketers. Your information is used solely for the purposes described in this Privacy Policy — nothing more.
Access, correct, download, or request deletion of your personal data at any time. phdream.com's Data Protection Officer responds to all rights requests within 30 days as required by law.
Promotional emails and notifications from phdream.com are always opt-in. You can withdraw your marketing consent at any time through your account settings or by contacting our support team.
Now that you know how phdream.com handles your data, explore the platform with confidence. Fair games, local payment methods, and a team that takes your privacy seriously. 21+ only.
Must be 21 or older. Gambling is addictive. Know when to stop.